Terms of service

Terms of Service for Let's Talk Later Coffee and Teas

Terms & Conditions

By approving this quote, proposal, estimate, or invoice; placing an order; submitting partial or full payment; providing written or electronic authorization; or accepting delivery or pickup of any products or services, the customer acknowledges that they have read, understood, and agree to be legally bound by these Terms and Conditions governing all products and services provided by Let's Talk Later Coffee & Teas.

These Terms and Conditions form a legally binding agreement between the customer and Let's Talk Later Coffee & Teas and apply to all quotations, invoices, purchases, custom orders, event orders, wholesale orders, retail sales, deliveries, and related services unless otherwise modified by a separate written agreement signed by both parties. If any provision of these Terms and Conditions is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

By proceeding with the order, the customer further represents that they have the legal authority to enter into this Agreement on behalf of themselves or any business, organization, or entity they represent and agree to comply with all terms governing the purchase, payment, delivery, handling, and use of the products and services provided by Let's Talk Later Coffee & Teas.

1. Scope of Services

This quote, invoice, proposal, or agreement includes only the products, quantities, packaging, labeling, customization, assembly, delivery, and services expressly identified in the approved invoice or proposal. No additional products or services are included unless specifically stated in writing.

Any request for additional quantities, custom flavors, packaging changes, personalized labels, branding, gift packaging, event coordination, setup, staffing, serving, beverage service, equipment rental, unloading, relocation of products, multiple deliveries, expedited production, rush orders, or other modifications made after approval may result in additional fees, revised production timelines, or a revised quote.

Let's Talk Later Coffee & Teas reserves the right to decline requested changes that cannot reasonably be accommodated due to production schedules, inventory availability, staffing, food safety requirements, or existing customer commitments. Any work performed outside the original approved scope may not begin until the customer approves any applicable revised pricing and timeline in writing.

2. Payment Terms

Full payment is required at the time the order is placed and must be received prior to the commencement of production, inventory sourcing, purchasing of ingredients or packaging, scheduling, or reservation of production capacity. Orders will not be processed, produced, packaged, shipped, or delivered until payment has been received and successfully processed in full.

Unless otherwise agreed to in writing, all payments are final and non-refundable. Because many products are custom-made, prepared to order, or require the purchase of perishable ingredients or specialty packaging, refunds will not be issued once production, sourcing, labeling, customization, or packaging has begun.

Returned payments, declined credit cards, chargebacks, or payment disputes may result in suspension or cancellation of the order. The customer remains responsible for any outstanding balance, applicable processing fees, collection costs, attorneys' fees where permitted by law, and any non-recoverable expenses incurred by Let's Talk Later Coffee & Teas in connection with the order.

Prices are subject to applicable sales tax and any required governmental fees unless specifically stated otherwise on the invoice.

3. Production Timeline

Estimated production timelines begin only after (1) full payment has been received, (2) all product selections and customization details have been finalized, and (3) the customer has provided final written approval of all applicable labels, artwork, packaging, and order specifications.

All production and delivery dates are estimates only and are not guaranteed unless expressly stated in writing. Production schedules may be affected by ingredient availability, packaging availability, supplier shortages, shipping or carrier delays, customer-requested revisions, delayed customer responses, equipment maintenance, quality control procedures, seasonal demand, holidays, Force Majeure events, or other circumstances beyond the reasonable control of Let's Talk Later Coffee & Teas.

Customer delays in providing approvals, artwork, event details, payment, or requested information may automatically extend the production schedule. Let's Talk Later Coffee & Teas shall not be responsible for missed event dates or other losses resulting from delays caused by customer actions or circumstances beyond its reasonable control.

4. Order Changes / Revisions

Any requested changes after order approval—including but not limited to product quantities, flavors, ingredients, packaging, labels, logos, artwork, personalization, delivery dates, pickup times, delivery locations, or other order specifications—are subject to inventory availability, production capacity, and written approval by Let's Talk Later Coffee & Teas.

Approved changes may require additional production time, revised delivery dates, additional labor charges, expedited production fees, material costs, shipping charges, or a revised quotation. Changes requested after production, packaging, labeling, or inventory sourcing has begun may not be possible.

If the customer requests substantial modifications that materially alter the original scope of work, Let's Talk Later Coffee & Teas reserves the right to cancel the original order and issue a revised proposal reflecting the updated scope, pricing, and production schedule.

Verbal requests or assumptions shall not constitute approved order changes. All revisions must be confirmed in writing by both parties before implementation.

5. Delivery Terms

When delivery is included, the delivery fee covers transportation of the completed order to the single delivery address identified on the approved invoice unless otherwise stated in writing.

Standard delivery does not include setup, event staffing, beverage service, unloading beyond the delivery vehicle, carrying products inside buildings, placement at serving locations, assembly, breakdown, cleanup, refrigeration, ice, equipment installation, stair access, elevator access, waiting for venue access, multiple delivery locations, after-hours delivery, or extended wait times unless those services are specifically listed on the invoice.

The customer is responsible for ensuring that the delivery location is safe, accessible, and available during the scheduled delivery window. If delivery cannot be completed because the customer or venue is unavailable, access is restricted, incorrect delivery information was provided, or conditions are unsafe, additional delivery fees, waiting charges, storage fees, or redelivery charges may apply.

Risk of loss and responsibility for all products transfers to the customer immediately upon delivery, pickup, or acceptance by the customer or the customer's designated representative. The customer is responsible for inspecting the order upon receipt and reporting any shortages or visible damage within five (5) calendar days. Failure to provide timely written notice constitutes acceptance of the order as delivered.

6. Product Handling, Storage, &  After Delivery

Responsibility for all products transfers to the customer immediately upon delivery, pickup, or acceptance by the customer or the customer's designated representative. Once the products have been delivered or picked up, Let's Talk Later Coffee & Teas is no longer responsible for product quality, freshness, safety, damage, spoilage, contamination, theft, loss, or deterioration resulting from improper storage, transportation, handling, preparation, serving, or environmental conditions.

The customer is solely responsible for ensuring that all products are stored, handled, transported, prepared, and served in accordance with applicable food safety guidelines and any instructions provided by Let's Talk Later Coffee & Teas. Failure to follow recommended storage and handling practices may negatively impact product quality, taste, freshness, appearance, and shelf life and void any applicable product guarantees.

Customers should inspect all products upon receipt and notify Let's Talk Later Coffee & Teas in writing within five (5) calendar days of any shortages, damaged packaging, or product discrepancies. Products that have been opened, consumed, altered, improperly stored, or otherwise handled after delivery or pickup are not eligible for replacement or refund unless required by applicable law.

Suggested Storage Requirements

Bottled Tea

• Store unopened bottles in a cool, dry location away from direct sunlight, excessive heat, and freezing temperatures.

• Recommended storage temperature: 50°F–70°F (10°C–21°C).

• Store bottles upright whenever possible.

• Avoid excessive shaking, prolonged exposure to heat, or freezing, as these conditions may affect flavor, appearance, and product quality.

• Refrigerate after opening and consume within the recommended timeframe 7-10 consecutive days as indicated on the product label.

• Do not consume any product if the bottle appears damaged, leaking, swollen, improperly sealed, or shows signs of spoilage.

Loose Leaf Tea

• Store in the original sealed packaging or an airtight container.

• Keep in a cool, dry environment away from moisture, humidity, heat, direct sunlight, and steam.

• Recommended storage temperature: 60°F–75°F (16°C–24°C).

• Keep away from strong odors, spices, coffee, cleaning products, or scented items, as loose tea readily absorbs surrounding aromas.

• Always use clean, dry utensils when removing tea to prevent contamination.

• For optimal flavor and freshness, consume within 6–12 months of purchase.

Let's Talk Later Coffee & Teas cannot guarantee product quality or shelf life when products are stored outside the recommended conditions, repackaged by the customer, mixed with other ingredients, resold, or served by third parties. The customer assumes all responsibility for products after delivery or pickup, including any claims arising from improper handling, storage, preparation, transportation, or service.

7. Custom / Event Orders

All custom, made-to-order, personalized, branded, private-label, bulk, wholesale, catering, and event-based orders are produced specifically for the customer and are considered special-order merchandise. Because these products are created, packaged, sourced, or reserved exclusively for the customer, all such orders are final and non-refundable once production, inventory sourcing, ingredient preparation, packaging, labeling, or customization has begun.

Any customer-approved design, flavor selection, packaging choice, label, logo, artwork, wording, color, quantity, or other customization is the sole responsibility of the customer. Let's Talk Later Coffee & Teas is not responsible for errors that were approved by the customer prior to production, including spelling, grammar, artwork placement, colors, or other design elements.

Requests to modify or cancel a custom or event order after production has begun will be accommodated only when reasonably possible and may result in additional charges, production delays, or both. Let's Talk Later Coffee & Teas reserves the right to decline requested changes that would materially impact production schedules, inventory, or other customer commitments.

For event orders, the customer is responsible for providing accurate event dates, delivery or pickup information, venue requirements, and any requested deadlines. While every reasonable effort will be made to meet requested timelines, delivery times are estimates and may be affected by circumstances beyond the reasonable control of Let's Talk Later Coffee & Teas, including those described in the Force Majeure section of these Terms and Conditions.

If a customer fails to pick up a completed order on the agreed date or fails to accept delivery, storage fees, redelivery charges, or product disposal may apply where appropriate, particularly for perishable food and beverage products.

8. Allergies, Ingredient Awareness, and Product Disclaimers 

Let's Talk Later Coffee & Teas offers products containing a variety of herbs, botanicals, teas, spices, fruits, flowers, roots, natural flavorings, sweeteners, and other plant-based ingredients. While every reasonable effort is made to accurately identify ingredients used in each product, many ingredients are sourced from third-party suppliers and may be processed, packaged, or manufactured in facilities or on equipment that also process common allergens.

Products may contain or come into contact with common allergens including, but not limited to, tree nuts, peanuts, soy, wheat, dairy, sesame, coconut, or other allergens through shared manufacturing, packaging, or handling environments. Let's Talk Later Coffee & Teas cannot guarantee that any product is completely free from allergens or cross-contact.

Customers are solely responsible for reviewing ingredient information prior to purchase and for communicating all ingredient, allergy, dietary, and sensitivity information to any individual who may consume or receive the products, including event attendees, guests, employees, clients, or gift recipients. Individuals with known food allergies, sensitivities, medical conditions, or dietary restrictions should consult their healthcare provider before consuming herbal tea or botanical products.

Some herbal ingredients may interact with prescription medications, over-the-counter medications, supplements, pregnancy, breastfeeding, or certain medical conditions. Customers and consumers are encouraged to consult a qualified healthcare professional before consuming herbal products if they have any medical concerns.

All products should be consumed only as directed and in moderation. The customer assumes all risks associated with the purchase, serving, resale, gifting, or consumption of products after delivery or pickup.

The statements regarding these products have not been evaluated by the U.S. Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Any information provided by Let's Talk Later Coffee & Teas, whether on product labels, marketing materials, websites, social media, or in verbal communications, is for general educational and informational purposes only and should not be interpreted as medical advice or a substitute for professional healthcare.

Let's Talk Later Coffee & Teas disclaims liability for adverse reactions resulting from undisclosed allergies, sensitivities, medication interactions, misuse of products, improper preparation, or failure to follow ingredient or brewing instructions after the products have been delivered or picked up.

California Proposition 65 Notice

California Proposition 65 requires businesses to provide warnings about exposures to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Some products, packaging materials, or components associated with your order may contain or expose you to such chemicals. For more information, visit www.P65Warnings.ca.gov.

9. Packaging & Assembly

When applicable, packaging and assembly fees cover the labor, materials, and time required to prepare products for sale, gifting, wholesale, retail display, or event presentation. These fees are separate from the cost of tea, beverages, ingredients, packaging materials, shipping, delivery, taxes, and any other products or services unless expressly stated on the approved invoice.

Packaging and assembly services may include, but are not limited to, measuring and filling loose tea, bottling beverages, applying tamper-evident seals, labeling, affixing custom or regulatory labels, assembling gift sets or promotional packages, counting inventory, quality inspections, organizing products, wrapping, shrink-banding, boxing, inserting promotional materials or care cards, staging products for pickup or delivery, and preparing products for safe transportation.

Custom packaging requests—including branded packaging, personalized labels, ribbons, tags, gift wrapping, promotional inserts, specialty containers, custom bottle labels, or event-specific presentation—may require additional labor, materials, production time, and charges. Any packaging modifications requested after production has begun are subject to availability and may require a revised quote.

Unless otherwise specified in writing, packaging and assembly services do not include event setup, display arrangement, merchandising, stocking retail shelves, unpacking products at the delivery location, onsite staffing, serving beverages, cleanup, disposal of packaging materials, or post-delivery assembly.

Let's Talk Later Coffee & Teas reserves the right to make reasonable substitutions in packaging materials, containers, ribbons, tissue paper, labels, bottles, boxes, or other non-product presentation materials when necessary due to supplier shortages or inventory availability, provided that such substitutions do not materially affect the quality, functionality, or overall presentation of the finished product.

The customer is responsible for reviewing and approving any custom packaging designs, labels, logos, artwork, spelling, and personalization before production begins. Let's Talk Later Coffee & Teas shall not be responsible for customer-approved errors or omissions discovered after production has commenced.

10. Force Majeure

Let's Talk Later Coffee & Teas shall not be liable for any delay, interruption, or failure to perform its obligations under this Agreement when such delay or failure results from events or circumstances beyond its reasonable control. Such events include, but are not limited to, acts of God; severe weather; wildfires; floods; earthquakes; natural disasters; power, internet, or utility outages; road closures; traffic accidents; transportation disruptions; vehicle breakdowns; labor disputes or strikes; shortages of ingredients, packaging, or other supplies; supplier or carrier delays; equipment failures; pandemics, epidemics, or public health emergencies; illness or injury affecting key personnel; government actions, regulations, or restrictions; civil unrest; terrorism; war; or any other event that could not reasonably have been anticipated or prevented.

In the event of a Force Majeure occurrence, Let's Talk Later Coffee & Teas shall be entitled to a reasonable extension of time to perform its obligations and will make commercially reasonable efforts to notify the customer and resume performance as soon as practicable. If fulfillment becomes impossible, impracticable, or commercially unreasonable due to a Force Majeure event, Let's Talk Later Coffee & Teas reserves the right to cancel, suspend, modify, or reschedule the affected order without liability for any indirect, incidental, consequential, or special damages.

To the extent possible, Let's Talk Later Coffee & Teas will work with the customer to identify a mutually acceptable alternative, including rescheduling production or delivery, substituting substantially similar products when appropriate, or issuing a refund for any portion of the order that cannot reasonably be fulfilled, less any non-recoverable costs already incurred, if applicable.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Let's Talk Later Coffee & Teas, its owners, employees, agents, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, loss of business opportunities, loss of goodwill, loss of data, product spoilage, event cancellations, delays, or substitute product costs, arising out of or relating to the purchase, use, inability to use, or consumption of any products or services, regardless of the legal theory asserted and even if advised of the possibility of such damages.

The total cumulative liability of Let's Talk Later Coffee & Teas for any claim arising from or relating to an order, product, or service shall not exceed the total amount actually paid by the customer for the specific product or service giving rise to the claim.

Customers are responsible for inspecting all products upon receipt and must notify Let's Talk Later Coffee & Teas in writing of any alleged defects, shortages, or order discrepancies within five (5) calendar days of delivery or pickup. Failure to provide timely notice constitutes acceptance of the products as delivered.

Let's Talk Later Coffee & Teas is not responsible for damages or losses resulting from improper storage, handling, transportation, preparation, serving, misuse, alteration, contamination by third parties, or failure to follow any provided preparation, brewing, food safety, or storage instructions after the products have been delivered or picked up.

Except for any express written warranties provided by Let's Talk Later Coffee & Teas, all products and services are provided "AS IS" and "AS AVAILABLE," and all other warranties, whether express, implied, statutory, or otherwise—including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement—are expressly disclaimed to the fullest extent permitted by law.

Nothing in this Agreement limits liability that cannot legally be limited under applicable law.

12. Binding Arbitration and Dispute Resolution

The parties agree to make a good faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, any order, product, service, invoice, or business relationship through informal negotiations before initiating formal legal proceedings. If the dispute cannot be resolved through good faith negotiations within thirty (30) days after written notice of the dispute is provided by either party, the dispute shall be resolved exclusively through final and binding arbitration.

The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its applicable Commercial Arbitration Rules then in effect, unless the parties mutually agree to another arbitration provider. The arbitration shall take place in Sacramento County, California, unless the parties agree otherwise in writing. The arbitrator shall have the authority to award any remedy available under applicable law, except as otherwise limited by these Terms and Conditions.

The parties agree that arbitration shall be conducted on an individual basis only. To the fullest extent permitted by law, neither party shall bring or participate in any class action, class arbitration, representative action, or consolidated proceeding arising from these Terms and Conditions.

Each party shall bear its own attorneys' fees, costs, and expenses unless otherwise awarded by the arbitrator or required by applicable law. The costs of arbitration shall be allocated by the arbitrator in accordance with the applicable arbitration rules.

Notwithstanding the foregoing, Let's Talk Later Coffee & Teas may seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, trade secrets, or to collect unpaid invoices or enforce payment obligations. Either party may also bring an individual claim in small claims court if the claim qualifies under applicable California law.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Judgment upon the arbitration award may be entered in any court having jurisdiction.

13. Acceptance of Terms

By requesting a quote, placing an order, submitting payment, signing an invoice or agreement, approving an estimate, confirming an order in writing or electronically, clicking to accept these Terms and Conditions (where applicable), or accepting delivery or pickup of any products or services, the customer acknowledges that they have read, understood, and agree to be legally bound by these Terms and Conditions, as they may be updated from time to time.

Any deposit, partial payment, or full payment constitutes acceptance of these Terms and Conditions, regardless of whether the customer has signed a separate agreement. The customer further represents that they have the legal authority to enter into this Agreement on behalf of themselves or any business or organization they represent.

These Terms and Conditions govern all quotations, invoices, purchases, sales, deliveries, and services provided by Let's Talk Later Coffee & Teas unless otherwise agreed to in a separate written agreement signed by both parties. Any conflicting or additional terms proposed by the customer are expressly rejected unless accepted in writing by an authorized representative of Let's Talk Later Coffee & Teas.

Let’s Talk Later Coffee & Teas
Custom Tea Experiences • Wellness Blends • Event Orders